Have to share that I had an astoundingly extraordinary experience at Overland Optical in Overland today! My unfortunate encounter with a local competitor last year prompted me to schedule an appt with them, after a 3 year absence. I have to say, the only thing that's changed is advances in technologies, because their outstanding, personalized service is always bar none. All of the staff were beyond professional, courteous, and, above all, welcoming to me as a valued customer. I'm so proud to say that, not only were Marcy, Will, Julia & Dr Schmitz extremely accommodating and meticulous to my needs from testing to picking out frames, but they took time to answer questions, got to know my preferences, and, most graciously used my preferred name and pronouns. I was so elated by their attentiveness, that I could cry. That level of understanding and care is deeply felt and appreciated by members of the LGBTQIA+ community like nothing else! Testing was a breeze, everything was explained in plain language with great detail, and I even had a fun time picking out my new frames. I can't wait to try them out! Next time, when I, or someone else needs vision care, I highly recommend Overland Optical. ❤️🌈
- Timothy D.
Everyone treated me with respect. The tests were all handled quickly and efficiently. Very good visit.
- Keith V.
Dr. Schmitz and the staff are very professional and easy to work with.
- Katrina T.
I've been thinking about trying Overland Optical so when I received the BOGO mailer, I jumped on the opportunity to give them a try and I'm incredibly happy I did. My entire experience from the exam to the fitting was top notch. Dr. Schmitz did a thorough job and the support staff are all wonderful. Thank you, Julie, Marcy, and the other ladies for helping me find two beautiful pairs of glasses.
- Marcie H.
My glasses broke and they got me in and my glasses were done the next day. Super amazing customer service as well!!! Love them
- J M.
I am very happy with my new frames and lenses. A special thanks goes to Janel who was extremely helpful in assisting me with narrowing down from a multitude of frames a group of appropriate frames from which I found the perfect frames for me. I really appreciated having the individual help through this process. What made Overland Optical stand above the rest was how quickly my glasses were ready...the next day! I was very pleased with the frame choices available and how the friendly, courteous, professional staff treated me.
- Jacqueline B.
Everyone was pleasant. I got waited on promptly did not have to wait past my appointment. The doctor, the person getting me ready for the doctor was knowledgeable and patient with meand the person who helped with the frames was patient with me. Excellent service.
- Deborah R.
