I am beyond pleased with the service I received. There was a slight issue with a pair of glasses I bought. The problem was truly a caveat emptor moment. I should have paid attention and I would have known the frames weren't strong enough for me. During a visit to get my other pair tightened up I made a comment that I wasn't impressed with the quality of the frames. BH took a look at the frames and attempted to fix them. He could not get them to tighten up due to the design. BH then showed me another frame that he thought would work well for me. He replaced my glasses with the new frames without any drama. Service like that is why I went to O.O. in the first place. I was not expecting that. I haven't been here in years. Yet I was treated like I've bought every pair of glasses I've owned here. I will be buying all my glasses from here, now. Hands down best service I've had with an eye clinic. Thanks again BH. Much appreciated.